Find answers to the most common questions about Mintrobot products and services. Whether you're looking for information on installation, troubleshooting, maintenance, or purchasing, our FAQ section will help you quickly find the answers you need. If you require additional support, please contact our support team.
[Usage & Maintenance]
If an error code appears, refer to the troubleshooting guide in the product manual. You can also check our error code database for quick diagnostics. If the issue persists, please contact our support team for remote assistance.
[Usage & Maintenance]
We generally recommend that robotic arms be inspected annually. The maintenance cycle may vary depending on the operating environment. Following our maintenance guidelines will help extend the lifespan of your equipment.
[Installation & Setup]
The included software is designed for easy setup with minimal effort. If you need further assistance, please refer to the video tutorials on our website or contact our support team.
[Installation & Setup]
Yes, our robotic products are designed for self-installation. We provide a user manual and video guide to assist you. For domestic customers, our technical support team can provide installation and setup assistance upon request.
[Warranty & Service]
Even after the warranty period expires, we provide paid repair services. Additional costs may be incurred depending on the product's condition, and we will provide an estimate after an inspection.
[Warranty & Service]
All products come with a one-year warranty from the date of purchase. Any mechanical defects or issues within the warranty period will be repaired free of charge. For international customers, please request a consultation for specific details.
[Purchase & Shipping]
Is international shipping available?
[Purchase & Shipping]
How can I purchase a Mintrobot product?
[Warranty & Service]
What happens after the warranty period expires?
[Warranty & Service]
What is the product warranty period?
[Installation & Setup]
How do I set up the software after installation?
[Installation & Setup]
Do I need to install the robot system myself?
[Usage & Maintenance]
How can I resolve errors displayed by the robot?
[Usage & Maintenance]
What is the regular maintenance cycle for the robotic arm?