Mintcare

Support

Support, resources, and training to maximize the potential of your Mintrobot systems. Experience unparalleled service with MintCare.
On-site Support
Global coverage for tailored on-site assistance.
Remote Support
Instant access to global technical support at your fingertips.
Call Center
9 to 6 support to keep your operations running smoothly.

Enhance your robotic operations with MintCare.

Our comprehensive service solutions are designed to minimize downtime and maximize productivity. With options like customized plant assessments, advanced system connectivity, and expert technical support, MintCare ensures that your robots always operate at their best. We offer flexible service packages that include essential spare parts management, remote monitoring, and personalized on-site training to meet your specific operational needs.

Why choose
Mintcare?

Seamless Operation
Dedicated on-site service for uninterrupted productivity
Expert Assistance
Professional technical support from industry experts.
Advanced Connectivity
Real-time production monitoring and remote support.
Operational Continuity
Proactive maintenance to keep your robots performing optimally.
* All Mintrobot purchases include a complimentary 1-year warranty period. During this time, any mechanical failures or product defects will be repaired at no cost. After the warranty period, additional service charges will apply. Please note that issues arising from customer misuse will incur separate fees. Upon consultation, we offer both on-site support and remote assistance to resolve your issues promptly.

FAQ

Find answers to the most common questions about Mintrobot products and services. Whether you're looking for information on installation, troubleshooting, maintenance, or payment and shipping, our FAQ section is here to help you quickly find the answers you need. If you can't find what you're looking for, feel free to reach out to our support team for further assistance.
ALL

Purchase & Shipping
Warranty & Service
Installation & Setup
Usage & Maintenance
[Purchase & Shipping]
Is international shipping available?
[Purchase & Shipping]
How long does it take to receive the product after purchase?
[Purchase & Shipping]
Is international shipping available?
[Purchase & Shipping]
How long does it take to receive the product after purchase?
[Warranty & Service]
What happens after the warranty period expires?
[Warranty & Service]
How long is the product warranty period?
[Installation & Setup]
How do I set up the software after installation?
[Installation & Setup]
Do I need to install the robot system myself?
[Usage & Maintenance]
How can I resolve errors displayed by the robot?
[Usage & Maintenance]
What is the regular maintenance cycle for the robotic arm?
Can't find the answer you're looking for?
Our support team is here to help.
Get in Touch with Mintrobot Support.
Monday-Friday 09:00AM – 06:00 PM
Saturday, Sunday Closed
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